Shipping & Returns

  1. What shipping options are available?
  2. Do you ship internationally?
  3. Do you ship to Alaska and Hawaii?
  4. I’m ordering a large item and the shipping cost is stuck at one price, there’s no free shipping or additional options. What’s going on?
  5. What could cause a delay in shipping?
  6. What is your return policy?

Q: What shipping options are available?

We offer free UPS Ground shipping nationwide! For an additional charge, customers may also select 2 day air or next day air shipping.

Q: Do you ship internationally?

No, we do not ship internationally outside of the US and Canada. US orders ship from our US location and Canadian orders ship from our Canadian location.

Q: Do you ship to Alaska and Hawaii?

Yes, but you’ll need to call us or email us to place an order. In order to ship to Alaska or Hawaii we need to spot quote the shipping and additional shipping charges may apply.

Q: I’m ordering a large item and the shipping cost is stuck at one price, there’s no free shipping or additional options. What’s going on?

This is likely because the item you ordered is too large to ship via UPS and must ship via freight truck. All freight shipments are a standard price regardless of destination.

Q: What could cause a delay in shipping?

The number one reason for a delay is because we’re out of stock on the item. While we do stock most of the items listed on our site, occasionally some of the more obscure items are out of stock. This is frequently the case with quarter panels, for example. Our build time/stock time on out of stock items is generally 2-4 weeks. If your order hasn’t shipped in 1-3 business day, then we’re likely out of stock, but we’re filling the order as fast as we can!

Q: What is your return policy?

The return policy is largely contingent on the reason for the return.

  • Items that are damaged in transit will be subject to the UPS damage inspection process and will be reshipped once UPS makes a ruling.
  • Items that were incorrectly ordered by the customer must be shipped back to us at the customer’s expense. So please review your orders before placing them!
  • Items that are defected, have poor fitment, or are poor quality will be shipped back to us at our own expense. We will issue a call tag, have the items picked up and brought back to us. However, the customer is responsible for making sure the items are properly repackaged and safe to be transited back to us. Any damage that occurs in transit back to us will be the customer’s responsibility.