FAQ

Q: What types of parts do you sell?

We sell tons of parts, ranging from rust repair panels to full OEM factory replacement parts.

Q: I’m in the US/Canada and need to place an order. How do I do that?

All US orders should be placed on noramstore.com and all Canadian orders should be placed on noramstore.ca. US orders will ship from our US location and Canadian orders will ship from our Canadian location.

Q: What’s the difference between “rust repair” or “slip-on” and “factory OEM”?

Rust repair style pieces are both cheaper and easier to install, slip-on rockers, for example, are designed to slip directly over top of the existing rocker for quick and easy rust repair. Factory style rockers are much more expensive because they’re made using original OEM dyes and typically require full cut outs of the original rocker and need to be fully welded into place. However, the increased price also means greater coverage, full factory pieces are designed to directly and fully replace the original part.

Q: How do I install a “slip-on” rocker?

There are actually many different ways you can install them! The most common way is to slip the new rocker over top of the existing rocker and then attach it using glue, pop rivets, screws, spot welds, or any other method you feel will suffice. We make our slip-on rockers as easy to use as possible, so everyone regardless of skill level, feels comfortable working with and installing them.

Q: What gauge steel do you use?

The steel gauge can range wildly. Some of our frame pieces use steel as thick as 12 gauge but most of the parts we sell will use standard 18-20 gauge steel. Rockers and quarters, for example, are 18-20 gauge.

Q: Do the parts come painted in color?

No. The parts are either unpainted steel or black primed.

Q: Do you make custom parts?

No. We have a development team in place that assesses what new parts we’re going to make, but we do not custom make or custom fabricate parts.

Q: I don’t see the part I’m looking for, do you offer it?

We may! While our website features many of the parts we sell, there are also certain parts that we sell that are not listed on the site. For example, many hoods, fenders, radiator supports, and other full replacement body panels are available but simply not listed on the site. So please call us at 734-288-3877 to check availability.

Q: Do you offer free shipping?

Yes! We now offer free UPS Ground shipping nationwide. Please see the shipping information page for more information.

Q: I have a business and am looking to do more than just place a single order. What is your wholesale policy? What are your discounts? Who should I contact?

Our discounts are based primarily on frequency and volume of sales. If you’re looking to place larger orders with us, please get in touch with us and we’ll be more than happy to explain our discount and freight policies. You can either email us at noramstore@sbcglobal.net or call us at 734-288-3877.


Privacy Policy

Q: Communications

If you select during the order process or at other times when you submit personally identifiable information, the information you provide may be used by Nor/Am Auto Body Parts to create and deliver to you our newsletters, surveys or other communications containing product information. If you prefer not to receive such Communications, please do not select the ‘Please inform me option’. If you do select this option and later decide that you would no longer like to receive these communications, please use the features made available to you.

Q: Communications to Serve You

If you have elected to provide us with your contact information, e.g., by registering at the Site, emailing our Customer Service department or placing an order, we may provide you with service related announcements concerning the Site or contact you regarding your customer service requests or your order. For example, all registered users will receive an email to confirm their order. These types of communications are necessary to serve you, respond to your concerns and to provide the high level of customer service that Nor/Am Auto Body Parts offers its customers.

Q: Disclosure of Personally Identifiable Information

We will never provide your personally identifiable information to third parties for their use in marketing their products or services to you without your consent. Nor/Am Auto Body Parts takes great pride in having you as a customer and we will ensure your privacy as a customer. Nor/Am Auto Body Parts does not sell or exchange names or any other information about our customers with third parties.

Q: Fraud Protection and Compliance with Law

We may disclose any information, including personally identifiable information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request. We may also exchange information, including personally identifiable information, with other companies and organizations for credit fraud protection and risk reduction.

Q: Service Providers

We may retain other companies and individuals to perform functions consistent with our Privacy Policy on our behalf. Examples include customer support specialists, web hosting companies, fulfillment companies (e.g., companies that fill product orders or coordinate mailings), data analysis firms and email service providers. Such third parties may be provided with access to personally identifiable information needed to perform their functions, but may not use such information for any other purpose.

Q: Cookies, IP Addresses, Pixel Tags and Tracking Technology

We may place a "cookie" on your computer's hard drive so we can recognize you as a return user and personalize your experience. A cookie is a piece of data that enables us to track and target your preferences. The cookie will be stored on your computer's hard drive until you remove it. We may also use temporary or "session" cookies to help you shop. These cookies will expire when you place an order. You can have your browser notify you of, or automatically reject, cookies. If you reject our cookies, you may still use the Site, but you may be limited in the use of some of the features. In addition, we may use IP addresses to analyze trends, administer the Site, track traffic patterns, and gather demographic information for aggregate use, as well as in combination with your personally identifiable information for credit fraud protection and risk reduction.

Similarly, when you visit this Site or view one of our emails, we may use pixel tags (also called "clear" gifs), tracking links and/or similar technology to note some of the pages you visit on our Site and personalize your experience. We may also use pixel tags to determine what types of email your browser supports. We may use the information collected through pixel tags, tracking links and similar technology in combination with your personally identifiable information.

www.noramstore.com does recognize your ISP (internet service provider), however, we cannot identify you as an individual. If you make an on-line purchase we do collect information (such as sales statistics and traffic patterns) to help improve your shopping experience. We keep all information confidential.

Q: Use of Aggregate Information

We may use the information you provide in aggregate (non-personally identifiable) form for internal business purposes, such as generating statistics and developing marketing plans. We may collect, store or accumulate certain non-personally identifiable information concerning your use of the Site, such as information regarding which of our pages are most popular. We may share or transfer non-personally identifiable information with or to our affiliates, licensees and partners.

Q: Links

This Privacy Policy applies only to the information collected on this Site. Our Site may contain links to or from other websites and you should be aware that we are not responsible for the privacy practices of other websites. We encourage you to read the privacy policies of other websites linked to the Site.

Q: Security

Nor/Am Auto Body Parts seeks to protect the security of your personal information both online and offline. All credit card transactions are secure. Every on-line order is encrypted and sent through a secure server, using SSL technology to prevent information from being intercepted.

Confidential information such as your credit card number will be used only to fulfill your order. To protect your privacy, we will ask you to enter your credit card number and expiration date each time you place an order with us. This way, even if someone else accesses the account information stored on your computer, they won't be able to use your credit card.

E-mail is not encrypted and is not a secure means to transmit credit card numbers. We will only display the last 4 digits of your credit card number on your account.

Q: Notification of Policy Changes

Nor/Am Auto Body Parts reserves the right to revise this Privacy Policy in the future by posting changes at this location and we may make changes at any time without notification.

Q: Updating Personal Information

If you are a registered member at Nor/Am Auto Body Parts, you can change your personal information at any time by updating your information at check-out.

Q: Contacting Us

We welcome your comments and questions about privacy. Please send email to sales@noramstore.com.

We are confident that your visit to Nor/Am Auto Body Parts is secure and safe. However, you may choose to call us directly to place your order over the telephone. Please call Customer Service toll free at 734-288-3877.


Shipping & Returns

Q: What shipping options are available?

We offer free UPS Ground shipping nationwide! For an additional charge, customers may also select 2 day air or next day air shipping.

Q: Do you ship internationally?

No, we do not ship internationally outside of the US and Canada. US orders ship from our US location and Canadian orders ship from our Canadian location.

Q: Do you ship to Alaska and Hawaii?

Yes, but you’ll need to call us or email us to place an order. In order to ship to Alaska or Hawaii we need to spot quote the shipping and additional shipping charges may apply.

Q: I’m ordering a large item and the shipping cost is stuck at one price, there’s no free shipping or additional options. What’s going on?

This is likely because the item you ordered is too large to ship via UPS and must ship via freight truck. All freight shipments are a standard price regardless of destination.

Q: What could cause a delay in shipping?

The number one reason for a delay is because we’re out of stock on the item. While we do stock most of the items listed on our site, occasionally some of the more obscure items are out of stock. This is frequently the case with quarter panels, for example. Our build time/stock time on out of stock items is generally 2-4 weeks. If your order hasn’t shipped in 1-3 business day, then we’re likely out of stock, but we’re filling the order as fast as we can!

Q: What is your return policy?

The return policy is largely contingent on the reason for the return.

  • Items that are damaged in transit will be subject to the UPS damage inspection process and will be reshipped once UPS makes a ruling.
  • Items that were incorrectly ordered by the customer must be shipped back to us at the customer’s expense. So please review your orders before placing them!
  • Items that are defected, have poor fitment, or are poor quality will be shipped back to us at our own expense. We will issue a call tag, have the items picked up and brought back to us. However, the customer is responsible for making sure the items are properly repackaged and safe to be transited back to us. Any damage that occurs in transit back to us will be the customer’s responsibility.